Terms and conditions of sale

This contract is made under the following terms and conditions. Please read them carefully and ask for further explanation if any item is unclear.

1 Parties to the contract
1.1 The contract is between you the buyer and Supply Only Kitchens Ltd the seller. The goods shall be the products which are supplied by the seller to the buyer according to these terms and conditions.

2 Price and payment
2.1 The price payable to the seller by the buyer for goods is as displayed on the web site and confirmed by the seller. For special items or items sourced upon request by the buyer the price is as confirmed by the seller.
2.2 The seller reserves the right to alter the price of any goods prior to delivery if deemed necessary due to change in cost to the seller in supplying these goods. In this case the buyer will be informed of any change prior to delivery.
2.3 Unless otherwise stated all prices are exclusive of VAT.
2.4 The seller reserves the right to alter the price and specifications of any goods advertised on the web site without prior notice.
2.5 The Seller reserves the right to not deliver and instead refund the cost of any items should they become unavailable through our normal suppliers after the items are purchased by the Buyer.
2.6 The buyer can make payment for the goods in one of three ways. If the items are ordered through the web site immediately, then payment of 100% of the price of the goods is made using any major credit or debit card via secure servers. If a 'call back' is requested the buyer may pay 100% of the price of the goods via bank transfer, or alternatively over the phone using any major credit or debit card. A third option exists for trade customers with previous purchasing history and on acceptance by the seller. In this case 50% will be paid on confirmation of an order and 50% on delivery.
2.7 The seller retains ownership of the goods until payment in full has been made by the buyer to the seller.

3 Completion and Delivery
3.1 Delivery will in most cases be made direct from the sellers address to the buyers address. In some cases goods may be delivered direct from the manufacturer or distributor if deemed by the seller to be necessary.
3.2 Delivery times are given in good faith and are an indication only. The seller can not be held responsible for any direct or indirect expenses caused due to late delivery. The seller will always do everything within their power to keep to a delivery date, but there may be reasons outside of their control that cause delays.
3.3 The seller will always inform the buyer of any predicted delays as soon as practically possible.
3.4 Late delivery does not constitute a reason for the buyer to cancel the contract or refuse or delay payment.
3.5 The seller reserves the right to deliver the goods in more than one visit when deemed necessary.
3.6 The seller remains responsible for the goods until delivered and signed for, at which time the buyer takes responsibility for the goods.
3.7 The seller retains ownership of the goods until payment has been received in full.
3.8 The buyer is responsible for informing the seller of any difficult conditions at the delivery address. The seller reserves the right to leave the items in a safe and secure location chosen by the delivery team should this be necessary.
3.9 The buyer must be present to receive the delivery and sign for it. Should the buyer not be present a person or persons which the buyer has previously informed the seller of must be present.
3.10 It is advised that the buyer inspects the good upon delivery. Any claims of missing items or damaged items must be made within 3 working days of the delivery. Any claims after this period will not be accepted.

4 Cancellation, returns and replacements.
4.1 The buyer has the right to cancel within 7 days of delivery. The buyer must inform the seller of this wish either by post or e-mail within this timescale. This right does not apply to made to measure items such as cabinets, drilled doors, bespoke items etc. This right is also subject to our return procedures.
4.2 Any goods that the buyer wishes to return must be done so to an address specified by the seller and at the buyers expense. The goods must be received in a new and re sellable condition. The responsibility for the goods remain the buyers until the seller has inspected the returned goods and confirmed that they are in acceptable condition.
4.3 The buyer will be charged a re-stocking fee of 25% of the price of the goods.
4.4 The seller will refund the price of the goods to the buyer minus any re-stocking charges by direct bank transfer or cheque within a reasonable timescale.
4.5 The buyer is responsible for specifying the requirements of any special or made to measure or bespoke items.
4.5 In the case of made to measure items the buyer remains liable for the full price of such items unless explicitly agreed by a director of the company.
4.6 Any missing items or faulty items that are reported within the timescale specified above will be repaired or replaced at the sellers expense.
4.7 The seller retains the right to repair rather than replace items if deemed appropriate by the seller.
4.8 The matching of carcass board and door is subjective and the sellers choice of board is final. It is the buyers responsibility to obtain a sample of the carcass board and notify the seller of any special requests prior to placing an order.
4.9 When painted products are used it is normal for retouching to be necessary after the customer installs the products. This may be due to variation in the painted finish as well as minor flaking of the paint during delivery. The seller cannot be held responsible for such work nor accept refunds, returns, or cancellations because of the above.

5 Warranties and guarantees
5.1 Cabinets and furniture accessories come with a full 5 years guarantee against manufacturing fault. A copy of the sellers guarantee for the goods delivered will be issued via post after the delivery. It is the buyers responsibility to make sure that they are suitable for the intended use.
5.2 Appliances, worktops, sinks and taps come with the manufacturers own warranties. The terms of the warranties are specified either on the sellers web site or in the manufacturers own web site or literature.

6 Limitation of liability.
6.1 The seller shall not be liable for any loss or damage arising from a direct or indirect result of the sellers performance.
6.2 The seller remains liable for any claims regarding death or personal harm due to the sellers negligence.

7 Links to other web sites.
7.1 The sellers web site has a number of links to other sites. When the buyer views these other sites they are subject to those own web sites terms and conditions. The seller accepts no liability for their content or the buyers use of them.

8 Law
8.1 The seller and buyer submit to the exclusive jurisdiction of the English courts even when the buyer is located outside of England.